The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 6787 contributions
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
Great. I have a number of questions about the number of complaints. As we have been discussing, the ombudsman has an important role in helping public services to improve their service provision, but a near record number of public service complaints was received in the past year. Is the ombudsman therefore helping to improve public services, given the number of complaints?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
Mark Griffin, who joins us online, has a couple of questions.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
Thanks, Mark Griffin, for asking that bit of detail about SME developers, which was very helpful. I will now bring in Alexander Stewart.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
The next item on our agenda is to take evidence as part of our scrutiny of the Scottish Public Services Ombudsman. We are joined for this item by the ombudsman, Rosemary Agnew. Ms Agnew is joined by Andrew Crawford, head of improvement, standards and engagement, and Judy Saddler, head of investigations, public service complaints, both of whom are from the SPSO. I welcome you all to our meeting, and I invite Ms Agnew to make a short opening statement.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
The next item on our agenda is consideration of a negative instrument. Members will note that we received a number of submissions from medical professionals highlighting the potential health impacts of reversing the ban on bioenergy. I am grateful to them for taking the time to submit their views to us. Given the comments in the submissions, I am minded to arrange a session to put those points to the minister. Do members agree with that proposal?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
Thank you. As we previously agreed to take the next items in private, I close the public part of the meeting.
11:58 Meeting continued in private until 12:25.Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
I will bring in Mark Griffin, who joins us online.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
It was interesting to get a better understanding of that.
I have a couple more questions. With Professor Gill, we talked briefly about trauma-informed approaches, which is something that Scotland is really taking on board. Is your organisation looking at that area in complaint handling?
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
That concludes our questions. Thank you so much for coming in to talk to us. In the conversation, we have raised points that we heard from the witnesses a couple of weeks ago, which has been helpful. At the beginning, we talked about the reflective feedback process and the learning journey that you have been talking about. I trust that our bringing in broader perspectives has been helpful for you.
Local Government, Housing and Planning Committee
Meeting date: 10 December 2024
Ariane Burgess
Many thanks for joining us this morning.
I briefly suspend the meeting.
10:28 Meeting suspended.