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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 28 October 2025
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Displaying 5987 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

Great. I have a number of questions about the number of complaints. As we have been discussing, the ombudsman has an important role in helping public services to improve their service provision, but a near record number of public service complaints was received in the past year. Is the ombudsman therefore helping to improve public services, given the number of complaints?

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Ariane Burgess

Mark Griffin, who joins us online, has a couple of questions.

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Ariane Burgess

Thanks, Mark Griffin, for asking that bit of detail about SME developers, which was very helpful. I will now bring in Alexander Stewart.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

The next item on our agenda is to take evidence as part of our scrutiny of the Scottish Public Services Ombudsman. We are joined for this item by the ombudsman, Rosemary Agnew. Ms Agnew is joined by Andrew Crawford, head of improvement, standards and engagement, and Judy Saddler, head of investigations, public service complaints, both of whom are from the SPSO. I welcome you all to our meeting, and I invite Ms Agnew to make a short opening statement.

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 10 December 2024

Ariane Burgess

The next item on our agenda is consideration of a negative instrument. Members will note that we received a number of submissions from medical professionals highlighting the potential health impacts of reversing the ban on bioenergy. I am grateful to them for taking the time to submit their views to us. Given the comments in the submissions, I am minded to arrange a session to put those points to the minister. Do members agree with that proposal?

Members indicated agreement.

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 10 December 2024

Ariane Burgess

Thank you. As we previously agreed to take the next items in private, I close the public part of the meeting.

11:58 Meeting continued in private until 12:25.  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

I will bring in Mark Griffin, who joins us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

It was interesting to get a better understanding of that.

I have a couple more questions. With Professor Gill, we talked briefly about trauma-informed approaches, which is something that Scotland is really taking on board. Is your organisation looking at that area in complaint handling?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

That concludes our questions. Thank you so much for coming in to talk to us. In the conversation, we have raised points that we heard from the witnesses a couple of weeks ago, which has been helpful. At the beginning, we talked about the reflective feedback process and the learning journey that you have been talking about. I trust that our bringing in broader perspectives has been helpful for you.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

Many thanks for joining us this morning.

I briefly suspend the meeting.

10:28 Meeting suspended.  

10:32 On resuming—