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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 11 September 2025
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Displaying 5780 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Have you done any work on the trauma that might come along with a complaints process? In Scotland, we do not generally have a culture of people feeling like they can complain about things. It is quite a big step to make a complaint and in some situations there might be some form of trauma.

As I understand it, Scotland is trying to move in the direction of becoming a trauma-informed country. We are even trying to do that more among members of the Parliament—there is a nice diagram of what the process is here. Parallel to that very linear process of “if this, then that”, there is also the feeling or experience that somebody is going through. Have you done any work on that or is anyone looking into it?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I will just move along the panel and then come back to you, Peter. Fiona Collie and Jan Savage had indicated that they want to come in.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Adam Stachura, what is Age Scotland’s perspective?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Take your time. Would you like to bring in Paul Blaker to support you?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I wonder also whether a health board that is already stretched might feel that they do not have the capacity to take on learning or look at something in a broader way.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much.

Your submission states that the ombudsman has an important role in helping public services improve their service provision. Given the near record level of public service complaints received by the SPSO last year, I am interested to hear from you what evidence there is that the ombudsman is helping to improve public services.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much.

We do have quite a number of questions to get through, but it is helpful to have an indication or example of another place where you feel that there is a good model that we can look at. I will now bring in Willie Coffey, who joins us online.

Rural Affairs and Islands Committee

Subordinate Legislation

Meeting date: 20 November 2024

Ariane Burgess

Yes, but we need to get underneath it, because we are basically building—

Rural Affairs and Islands Committee

Subordinate Legislation

Meeting date: 20 November 2024

Ariane Burgess

The conversation on the SSBSS has been very interesting. I would like to pick up on the good agricultural and environmental conditions scheme piece of the Scottish statutory instrument. I am not going to directly pursue this SSI, because I appreciate that it is improving the prevention of damage to peatlands and wetlands, but I will pursue the underlying legislation that the SSI is built on.

We just passed the 2024 ARC act—I love that we call it that—which includes, as an objective,

“the facilitation of on-farm nature restoration, climate mitigation and adaptation”.

In speaking to farmers, I have found that they want to move in that direction, but they bump into situations where they cannot get funding to do the things that they want to do on nature restoration because the funding schemes have not caught up.

The specific SSI that we are discussing, and the GAEC—good agricultural and environmental conditions—scheme in particular, build on the Weeds Act 1959. The 1959 act mentions a number of plants that are now recognised as beneficial. In 1959, they were weeds, and we had to get rid of them, but we now recognise that they are important for soil biology. Those plants include, for example, spear thistle, which produces quantities of nectar for, and entices, insects; creeping thistle, which is, again, important for insects; and docks, which are important for insect habitat and for soil biology.

Where I am going here is that, because the SSI is about cross-compliance, we need to look a bit deeper at what these SSIs are built on. I would love to get some assurance on that. Can the Weeds Act 1959 be devolved? Does the Scottish Government have domain over reviewing it, so that plants that we call weeds but which are in fact beneficial could be removed from the legislation? That is the type of thing that farmers are coming up against in trying to get funding. They might want to do something beneficial, but they cannot get funding, because those plants are still designated as weeds.

Rural Affairs and Islands Committee

Subordinate Legislation

Meeting date: 20 November 2024

Ariane Burgess

Thank you very much.