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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 11 September 2025
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Displaying 5780 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

It was interesting to get a better understanding of that.

I have a couple more questions. With Professor Gill, we talked briefly about trauma-informed approaches, which is something that Scotland is really taking on board. Is your organisation looking at that area in complaint handling?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

That concludes our questions. Thank you so much for coming in to talk to us. In the conversation, we have raised points that we heard from the witnesses a couple of weeks ago, which has been helpful. At the beginning, we talked about the reflective feedback process and the learning journey that you have been talking about. I trust that our bringing in broader perspectives has been helpful for you.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

Many thanks for joining us this morning.

I briefly suspend the meeting.

10:28 Meeting suspended.  

10:32 On resuming—  

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Ariane Burgess

Okay. Thanks for that.

So that colleagues are aware who will come in to ask questions and when, and to create a bit of relaxation in the system, I note that I have another question, after which Willie Coffey will come in. I will then bring in Mark Griffin and Megan Gallacher.

Minister, please forgive me if you have already answered the question that I am about to ask. The UK Government published a remediation acceleration plan for England on 2 December 2024, which includes a commitment to complete Government-supported remediation of buildings that are 18m or higher by the end of 2029. Does the Scottish Government intend to set a date for completion of that type of remediation in Scotland? If so, when might that be?

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Ariane Burgess

Given that the issue is something that we are tracking, we might take you up on that.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Ariane Burgess

While you are looking for that information—Judy Saddler can perhaps pull it out—I can ask another question. You have talked about improvements at the local level. For clarity, is that to do with the model complaints handling approach?

09:30  

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

Thank you very much. We will now go to questions about the Scottish Housing Regulator’s regulatory functions and culture. Willie Coffey has a number of questions and joins us online.

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

That is an issue to address.

I now bring in Mark Griffin, who also joins us online.

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

To clarify, although you mentioned a balance and that a more in-person, physical approach could be taken, do you feel that things are set up well now?

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

That comes back to communication, does it not?