The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 738 contributions
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
The reference to the charter in the bill remains that it is to be a
“charter ... of rights and responsibilities”—
as in the Patient Rights (Scotland) Act 2011. In witnesses’ opinion, for whom or what bodies should responsibilities be made explicit in the bill? I go back to Karen Reid.
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
Good morning. Quite a few of my questions will be for Rosemary Agnew, but if anybody else would like to come in, that would be brilliant.
The sections in the bill that relate to complaints have not really changed between the bill’s introduction and the provision by the Scottish Government of its proposed stage 2 amendments. What would the implications be of establishing a new complaints process as part of the national care service? How should issues of duplication or other potential issues related to the creation of a new complaints process be addressed?
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
That was useful.
The complaints landscape is already quite cluttered, so adding a new complaints process will have practical implications. I have said all along that the devil will be in the bill’s implementation. Do you think that having an extra complaints body would cause issues? Is it more a case of replicating the work that you mentioned about how different bodies work together to make sure that complaints are resolved and that people feel supported, or are we reaching a critical mass with regard to the number of bodies for people to complain to, whereby the process is becoming so complicated that it is impenetrable?
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
Thank you—that was useful.
I will return to the idea of advocacy, which is mentioned in the bill. In your opinion, should the part about complaints be changed in order to better integrate advocacy, or should the sections of the bill that deal with advocacy be changed to better reflect expectations about how people will be helped to navigate the process? We have heard from a lot of people that the provision of information is an important part of the advocacy role and that it gives people the tools that they need to navigate what is, as you have shown, a complicated system.
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
Absolutely—the culture aspect with regard to complaints is important. I suppose that there is only so much that the bill can do to get us to where we want to be on that. Other colleagues might want to cover that point.
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
Yes—that would be really helpful.
I will go a wee bit further into that. The charter of rights and responsibilities is in the bill, but—as you rightly said—we need to ensure that it has some real effect. Which bodies should have responsibilities within that? Should that be made explicit in the bill in order to help people to see where the responsibilities flow and to whom they should speak? Should we demystify the structures for the people who access social care?
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
We have heard from some people that, if social care was operating at the level that we would wish for—if there was no delayed discharge and nobody was waiting for assessment—provision of advocacy and information might not be needed. Will you outline why the right to advocacy and information is so integral to ensuring that people’s right to social care support can be realised?
Health, Social Care and Sport Committee
Meeting date: 1 October 2024
Gillian Mackay
That is great—thank you.
11:30Education, Children and Young People Committee [Draft]
Meeting date: 25 September 2024
Gillian Mackay
It answers my question to a certain extent. What I am looking for is similar to what John Mason was asking about earlier with regard to how we drive cultural change. Some of that is structural—who is on the board and so on—but it is also about the approach to engaging with learners and teachers.
I accept that there is provision for a learner interest committee, but that will be quite small compared with the spread of learners across Scotland. How can the board and other bodies within qualifications Scotland be made more accessible and welcoming to learners and teachers to ensure that on-going feedback can be taken forward?
09:45Education, Children and Young People Committee
Meeting date: 25 September 2024
Gillian Mackay
Thanks for having me. I have no relevant interests to declare.