Skip to main content

Language: English / Gàidhlig

Loading…

Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

Criathragan Hide all filters

Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 30 April 2025
Select which types of business to include


Select level of detail in results

Displaying 333 contributions

|

Local Government, Housing and Planning Committee [Draft]

Subordinate Legislation

Meeting date: 12 December 2024

Meghan Gallacher

Thank you, minister.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

Good morning. There has been commentary on the long waiting times for some complaints to be considered. Professor Gill noted that that has

“the potential to ... reduce trust and satisfaction among members of the public”.

Do you think that delays could impact public trust in the complaints system overall? What is your response to that suggestion?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

It could be both. There could be several reasons for a delay—it could be to do with the vast volumes that we have spoken about or the need for further submissions from public bodies in order for an investigation to continue.

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Meghan Gallacher

Good morning. Minister, a number of weeks ago, I submitted a written question to the Government to ask whether the Government would provide an update on how many buildings have been identified as having flammable cladding. The response that I received from you states:

“We have previously estimated that around 350 high-rise and up to 500 medium-rise buildings across Scotland may require assessment and some level of remediation, across all tenure and building ownership types.

We continue to use this data as an outline planning assumption. However, we are working through a number of routes to enhance both the quality and efficacy of our estimate of potentially affected buildings in Scotland.”—[Written Answers, 25 November 2024; S6W-31234.]

That suggests to me that you still do not know how many buildings are impacted with cladding across Scotland. That is really concerning. How can we accelerate the programme of cladding remediation when we still do not know how many buildings have cladding?

Local Government, Housing and Planning Committee

Cladding Remediation Programme

Meeting date: 10 December 2024

Meghan Gallacher

I take your point, but this goes back to the speeding up of processes. You could achieve the work on the 500 buildings and the 350 buildings that are identified in the budget that you have allocated, but then more people could come forward with concerns about cladding on their buildings. How long do you expect this to go on for? Will funding be available until all the identified buildings have been remediated? It will not be a quick fix if you are relying on people to come forward with information for assessments to be carried out. I am trying to get an idea of the scope and the scale of the work, because it will not be a quick fix or a speedy process, as you highlighted earlier.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

To go back to the annual report, it states that only 4 per cent of all complaints that were closed last year went through the SPSO’s full investigation stage, which is a much lower level than was the case seven or eight years ago. Why are so few full investigations taking place? Does that undermine the ombudsman’s job of identifying the systemic improvements that need to be made?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

Thank you for that helpful clarification of your processes.

Local Government, Housing and Planning Committee

Renters’ Rights Bill

Meeting date: 10 December 2024

Meghan Gallacher

Good morning, minister and officials. Scottish ministers will have the power to set the commencement date for the proposed changes in the Renters’ Rights Bill. Briefly, can you give the committee an update on the timescale that the Scottish Government is considering?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

Good morning. We have had a really interesting conversation so far. Jan Savage has just picked up on one of the questions that I was going to ask about the role of commissioners, but if anyone else has anything to add on that, please do so.

One submission that the committee received was about the ombudsman and the public complaints system as a whole. We have heard a lot this morning about issues, concerns, accountability processes and perceptions of the ombudsman and the public complaints system. Looking at the rest of the UK, and indeed across Europe, what do you think is the ideal, best-practice scenario that we could use here in Scotland to improve things with regard to the ombudsman as a whole?

I do not know who would like to kick off with that. I know that it is a huge question.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

Good morning, Professor Gill and Professor Mullen. Fulton MacGregor has touched on one of the questions that I was going to ask about vulnerable groups and broadening access. Professor Gill said that the ombudsman is more likely to be used by people who are seen as middle class. How do we broaden that? How do we tackle that challenge to make sure that people in more vulnerable groups—I am thinking of female prisoners and younger people—get involved if they have concerns to raise?