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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 10 May 2025
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Displaying 1523 contributions

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Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 18 April 2023

Michelle Thomson

Following on from that, I note that you have a policy methods toolbox that describes how to use behavioural insights. Will you tell us a bit more about that? What training do people go through? I am particularly interested in how you avoid groupthink and the adverse influence of power structures, where the inclination is always to accede to the person in the level above you in the hierarchy. How embedded are those behavioural insights, and how well trained and kept up to speed are the people who use them?

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 18 April 2023

Michelle Thomson

Thank you.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 18 April 2023

Michelle Thomson

I am referring to the pool of people whom we consult for external evidence.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 18 April 2023

Michelle Thomson

That leads on to my last question about culture. Culture is a kind of summing up of a whole bunch of behaviours. When you were developing your methodology in 2020, did you step back and actively look at the culture of how you deliver change? Did you compare it with other countries? What findings remain constant a few years down the track?

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

I am aware of time, convener, but perhaps James Black can just finish off with any comments on risk and uncertainty in general.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

I knew that you would.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

James Black and Ben Thurman, what are your reflections on how the culture within a programme or policy development affects outcomes?

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

Good morning, and thanks for attending the meeting.

Following on from the area of challenge that James Black highlighted, I am interested in reflections on culture. The Audit Scotland submission referenced issues around the early learning and childcare policy. It set out that there was not a proper options analysis of the potential impact against cost, no evidence of improved outcomes, and so on. That is the what, but I want to explore why and to what extent those particular issues were related to that programme or divisional culture and, in general terms, how culture affects decision making. I will start off with Mark Taylor.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

You have quite naturally led me on to the next area that I wanted to explore. I noted that your submission says:

“Despite the rhetoric on wellbeing, there is work to be done to put the National Outcomes at the centre of decision making.”

In your experience, how are risk and uncertainty managed? I wonder whether the cross-cutting nature of the national performance framework makes the outcomes less certain. Where there is greater risk, that can often be an inhibitor. It is easier to make decisions about a tiny wee bit of something than it is to do so across the piece. How do risk and uncertainty impede effective decision making?

My question is for everyone, but Ben Thurman can go first.

Finance and Public Administration Committee

Effective Scottish Government Decision Making

Meeting date: 28 March 2023

Michelle Thomson

Does Mark Taylor want to come in on that?