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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 24 August 2025
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Displaying 1691 contributions

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Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 6 June 2023

Michelle Thomson

Good morning, and thank you for joining us. Last week, we had interesting evidence from Police Scotland in which it was made clear that that body simply would not have been created had it not been mandated by Government. I want to ask you some perception questions about your world. In Scotland, with 5.5 million people, we have 14 territorial boards and five national boards, and there is duplication of human resources directors, information technology directors and finance directors. Have you and your equivalents had discussions about attempting to change the scale and the current organisational structure? I know that the British Medical Association has released a report on that, but have you looked at the issue or suggested some change with your face-off equivalents in other boards?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 30 May 2023

Michelle Thomson

It is just a quick question, because Keith Brown has opened up a great thread. We hear that there is a lot of good stuff going on, and a shared sense of what needs to be done. However, I want somebody to answer this question. What is the role of Government in enabling data harvest and capture—within limitations, as has been set out—given that AI will be fundamental to public sector reform? What should Government’s role be, given the challenges around scale that Keith Brown pointed out in his opening question?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 30 May 2023

Michelle Thomson

I want to go back to cover one idea with David Page before we move on to look at some general themes.

Mr Page, you did not mention one area that is habitually difficult when making transformational change at scale: the merging of different cultures. People often carry out due diligence on legal or financial matters but forget about culture. You were, in essence, bringing lots of different cultures together. How did you actively manage that and what have been the outcomes?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 30 May 2023

Michelle Thomson

I have a final wee question off the back of that. You pointed out that change was forced on you by the legislation. Had it not been, is there any way on God’s earth that all the different forces would have volunteered to come together?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

Thank you for that, both of you.

Susan, I will stay with you for the time being. Given that, often, women are the most vulnerable of a variety of groups—we talked about vulnerable consumers—which specific women’s organisations have you consulted to get those unique insights? What specific policies have you developed to make sure that you target 51 per cent of the population effectively? Could you talk me through those questions?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

My last point, convener, is to ask whether Consumer Scotland has consulted two further bodies. Have you consulted the Financial Ombudsman Service for small and medium-sized enterprises? Although it was largely considered not to have done a great job in representing SMEs against the power of the banks, it should still be consulted. The other body that it might be useful to consult is Women’s Enterprise Scotland, which has a unique data set of the challenges that women in business and women generally face.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

I want to confirm my understanding before we move off this point. You have a consumer-first approach, and then you think about where the linkages are that bring in similar issues for small businesses. That is how small businesses are brought in, rather than it being the other way around. Have I got that right?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

Good morning. What do you think is the first thing that I noticed about you when you first came into the room this morning?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

Yes, you are all men. Off the back of that, I thought that I would just check how representative the organisation is. We can see that 20 per cent of the people here today are women—Susan Bomphray is online and has not had a chance to speak yet. I looked at the board, and I see that there is 25 per cent representation by women. Then I looked at the membership of the committees and saw that the risk and audit committee, which is the most active one, is 70 per cent men. Then I searched your strategy for the terms “sex”, “gender”, “women” and so on, and there was no mention of them. I also looked at your work plan, which has three mentions in passing. So my question is: are you completely or just mostly gender blind?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Michelle Thomson

I thought that you were director of policy, Susan. I see that your title on screen is “director of policy”.