Official Report 138KB pdf
Good morning, colleagues. I offer a warm welcome to members and to our witnesses. I remind colleagues to switch off their mobile phones. We have received no apologies this morning, although it should be noted that Hugh Henry is running a little late because of a constituency engagement.
Good morning. I confirm that the annual report and accounts were considered in detail and signed off by the Audit Scotland board. The commission will hear later from Mr Gibson of Haines Watts, which has issued a clean audit certificate and independent assurance for the internal control statement.
Thank you, Mr Black. We appreciate that overview. I have a general question before I open the floor to my colleagues. On page 1 of the annual report, Audit Scotland acknowledges that we are in
There are a couple of things to say on that. First, we must ensure that our work makes as big a contribution as possible to economy, efficiency and effectiveness in the public sector. We will continue to have dialogue on that with the Public Audit Committee. Secondly, there is the issue of how we carry out our work to minimise the burden on public bodies. The work that is being undertaken on improving our audit methodologies and linking into the scrutiny review are helping to reduce that burden. Having said that, in relation to the work that we do, one important point that I am sure commission members will appreciate is that, in the era of retrenchment and constrained resources that we all agree we are entering, it is even more important to have high-quality audit to ensure that budgets are well managed and that strong controls are in place throughout the public sector. I think that most, if not all, of the public sector will find it extremely difficult to manage us through the next few years properly.
I have a couple of overview questions. You have talked about the work that you do with other countries and so forth. Indeed, you made the point that best-value reviews of Scottish councils are ahead of what happened in the rest of the UK. From the experience that you gather from other countries, are you able to make any observation about the efficiency of councils and other public bodies in Scotland vis-à-vis those in other parts of the UK and abroad? Do we do better, worse or similarly? Can you give us a picture of all of that?
There is no simple answer to that question. When we undertake performance audit studies, we are sometimes able to include information that compares Scotland with other parts of the United Kingdom. For example, we can compare performance in parts of the health service in Scotland with performance elsewhere in the UK. Across the UK, for common activities such as the collection of council tax—although it is some time since we looked at that—we are able to compare the performance of Scottish local authorities with the performance of local authorities in the rest of the UK. In general, however, it is not possible for us to say whether performance is more efficient in Scotland than it is south of the border.
My other overview question relates to what you said about your auditing 210 public bodies. Has that number gone up or down in the past couple of years?
I ask Russell Frith to help us with that question.
The figure of 210 is slightly higher than in the previous year, as a number of new public bodies that were created over the past two to three years came through. Those included the regional planning partnerships, the regional transport partnerships—although those might have been created the year before—and the community justice authorities.
Does that link into Audit Scotland's staffing levels, which have gone up over the past year for both full-time equivalent staff and seconded staff, or is there a broader explanation? There seems to have been a significant increase in the number of staff against the background of the climate that you are talking about.
Diane McGiffen will answer that question.
Certainly. Good morning. The average number of staff that we had in post last year went up significantly. You can see the results of that in the outputs from the year—it was a very busy year for us. We have an establishment figure, which is the number of people that we need to do the jobs and the work that we have to deliver. That has stayed fairly constant over the past four or five years at 297. We have not achieved the average number of full-time employees each year because of staff turnover—people coming and going—and difficulties filling vacancies. We are much closer to that figure now as a result of a number of factors, such as the conscious efforts that we have made to fill vacancies permanently and the slowing down of turnover as the economic situation has changed. We are now much closer to our establishment figure. The number of employees that we need to do the job has not changed significantly over the past number of years, but the average number that we have had in post during the year has moved.
I will come back on some minor points, but colleagues might want to come in first.
I have a question about the 210 audits that were completed. The annual report helpfully includes a breakdown of those audits: 74 are central Government audits and 23 are national health service audits. It would also be useful to know—I do not necessarily expect you to have the information to hand—how many of the 74 central Government audits were completed by Audit Scotland and how many were completed by private firms. Similarly, how many of the 23 NHS audits were done by Audit Scotland and how many were done by private firms? I would also like that information for the audits that were carried out into further education colleges, councils, joint boards and so on.
I do not have that information with me, but I am happy to provide it. I know that we have it readily available.
I am sure that we have discussed this point before. I noticed that, numerically, there seems to be almost a 50:50 split between the work undertaken by Audit Scotland and that undertaken by private firms, but two thirds by public sector expenditure is covered by the Audit Scotland work. Is that a matter of chance or is there a reason for it?
There is a reason for it. The number of bodies that the firms audit, as opposed to the value of the audits, is higher, because the firms do more of the smaller bodies; principally, they deal with all the further education colleges, which are, on average, small bodies.
In previous meetings we have discussed at some length the fee strategy and you have also talked about rebates. The breakdown in the accounts of the way that fee income has developed over 2008-09 indicates that the trend for local authorities and health bodies is a reduction in comparison with the previous year, whereas there is an increase for central Government and Scottish Water. Is that the result of a conscious decision, or is there another explanation for the emergence of the different trends?
The main reason why the figures in note 5 in the notes to the accounts look as if they are falling in relation to local authorities and the health service is because the 2009 figures are net of the rebate of £1 million that was applied across most, but not all, bodies.
You have perhaps answered this question in the past, but can you remind me why the rebate applies to those bodies but not to others?
Sorry, it was also applied to some central Government bodies, but it was not applied to the further education bodies because we did not feel that any of the underspend that gave rise to the rebate originated in that sector.
If the rebate was applied to the central Government bodies, is there another reason why that income is still going up?
There is a slightly increased number of bodies in the sector, but it is mainly a matter of timing around the work that is done pre and post 31 March. The income figure relates only to the central Government bodies that we charge for. We do not charge for a significant chunk, including the core Government account, so that work is therefore not reflected in the figure. The balance of the work that is done between the non-chargeable and the chargeable in any year also impacts on how those figures move between any given two years.
As the questions that I want to ask may appear slightly critical, I begin by saying that I know from my membership of the Public Audit Committee—which is chaired so well by my colleague Hugh Henry, who is on my right—of the excellent work that is done by Audit Scotland, both at home and overseas. That work has been commended by the committee.
—normal curve.
Yes, but there are only five minority ethnic members of staff, despite your implementation of the Scottish Government's equality impact assessment tool, the provision of training and so on. Why do you think that that is the case?
I will start off, before inviting Diane McGiffen to give a much fuller answer. She will be able to give you an indication of how we operate our policies. I emphasise strongly that we take equality and diversity extremely seriously. That, of course, applies to our recruitment policy—we are extremely rigorous about trying to screen out any bias through the procedures that we use for recruitment. Broadly speaking, I think that it is fair to say that the make-up of the profile of our staff is pretty close to the make-up of the profile of the Scottish population. I am sure that Diane can help with that.
That is correct. We analyse our staffing data against the Scottish population data and our staffing profile is highly consistent with the population of Scotland overall. However, as part of our commitment to diversity and equality, we have taken a close look at all our practices, our recruitment tools and methodologies, our advertising and how we position ourselves in the labour market, to ensure that we are reaching the widest and most diverse group possible. We have worked closely with recruitment consultants who specialise in recruiting from minority ethnic groups, and they have given us advice on ways to position ourselves, recruitment markets and tools to use. We have not yet seen a positive outcome from that work in our recruitment figures, but it is something that we monitor closely. We are sure that the processes that we adopt are free of bias.
Does the white group contain significant numbers of members of the immigrant communities that we have in Scotland, such as Poles, Germans, French people or Americans?
I can tell you informally that there are such people among our staff, but the formal answer is that we do not collect the data in that way. We use the same categories that are used in the census, so people record their nationality in broader categories. However, I know from knowing my colleagues that they include many people with interesting and diverse backgrounds.
I have one more question on the same subject. Is part of the problem the fact that not many accountants or people in related professions are from minority ethnic groups?
I do not have such information to hand. Russell Frith might know about that through his professional network.
I do not know what the situation in Scotland is, but in the UK as a whole, a reasonable number of people in such professions come from Asian or oriental backgrounds, in particular.
I would be grateful if you would keep an eye on the issue and do everything possible to ensure that people from different ethnic backgrounds have an equal opportunity.
I ask Diane McGiffen to help with the data in that area.
I do not have that figure with me. However, we expect the new electronic purchase ordering system that we are about to introduce to allow us to speed up payments towards that 10-day target. I can come back to the commission with what information I can find, but I have to say that it might take some digging because that is not how we currently collect it.
I would certainly find it helpful.
The commission would appreciate that information.
Last year, Mr Black told us at some length about a correspondence-handling pilot, which I believe cost £81,000 for 200-odd items of correspondence. That works out about £810 per item but, in your report, you say that you seek to acknowledge correspondence within 10 days and to respond within a month of that acknowledgement—in other words, six weeks or so in all. At first glance, that does not seem all that impressive. First, do you think that the cost of the correspondence-handling pilot was justified? Secondly, why can you not acknowledge correspondence within a day or so of receipt and provide a full reply slightly more quickly than the figures suggest?
I apologise for sounding rather defensive but, after conducting a review of correspondence in the past year, we came to the conclusion that the system at present is giving better performance and proving more effective at handling what are sometimes quite complex audit issues.
The correspondence in question is not the routine business correspondence that Audit Scotland receives; it is, in fact, a very specific category of correspondence that relates to concerns about public bodies. We take up to 10 days to acknowledge such correspondence because we carry out a preliminary scan to ensure that we would consider the issue. In our first response, we also try to give people a clear steer as to whether we will be examining the issue; whether we are the right body to contact; or whether the matter should be referred elsewhere. Given that the people who write to us are often at the end of a long journey of trying to find a solution to or information about a problem that they have encountered with a public body, it can take time to untangle and unpick where in the system their concerns lie. Sometimes people write too early for us to be able to do anything; for example, the issue might not have been concluded by the public body involved. Sometimes they write to us after the issue has been raised, considered and reviewed by other scrutiny bodies or public bodies.
I realise that the matter is complex. However, it might be worth seeing whether the targets can be pushed a bit.
Does the correspondence include items of correspondence that are dealt with by the Accounts Commission?
Yes.
Yes.
Page 16 of the annual report mentions your work to achieve green efficiencies, if I can put it that way, which seem to be quite impressive. Examples are the percentage reductions in power use for printers and the computer room that are shown at the bottom of the page. Have those issues been usefully drawn into your audit work with councils and other public bodies in order that they can achieve the same sort of effects? Do you consider that aspect when you carry out audits?
Diane McGiffen will talk about that in a moment. If we come out with recommended standards from undertaking a piece of audit work, we certainly apply them to ourselves and try to identify ways to improve. For example, we carried out our own best-value review of our use of consultants in parallel with the work that we did on consultancy last year.
We have recently had a major think about how we can make more impact on environmental issues through the work that we do, both in managing our own business and through the audit work that we conduct.
I have another, slightly esoteric question. You talked about data matching in relation to the powers in the Criminal Justice (Scotland) Bill, and you mentioned that your own desktop computers and laptops have encrypted hard disks. I am not a technical expert on all that, but it sounds like good stuff, as these things go. Have you lost any memory sticks or laptops?
We have not lost any memory sticks or laptops. We lost one paper file, and we dealt with that. We had a break-in about two and a half or three years ago in which some laptops were stolen. We are continuously investigating new variants of encryption and further restrictions that we can put in place, and we are actively reviewing—as are all public bodies—all our arrangements for handling personal and sensitive data. We feel that we have good IT restrictions now—the bigger issue is what people do in the course of their daily work, which is something that we are working on.
I am conscious that the nature of your work means that you take laptops around the country more often than other bodies might, so your answer is very encouraging.
If I may, I will take the concept of efficiency in a wider context. The first element is completing the audit for less than the budgeted cost, and we have talked about the rebate, which is a true cash-releasing saving to audited bodies. That did not happen by chance; it happened because of a progressive improvement in the way in which we plan and control the audit works. That sum was built up over two years and represented about 5 per cent of the audit fees up to March 2009. It is probably worth placing that on the record.
Is that included in your previous figures or is it not calculated in the same way?
Do you mean the savings?
Yes.
I am sorry; perhaps I do not quite understand the question. The £1 million that we gave back to the audited bodies has been documented.
I am not asking so much about the documentation, but about the figures that you have given for cash-releasing savings and the like. Does that get included in that?
Does that get included in the £1 million?
No, in the previous years' equivalent to the £92,000 saving made this year.
We are talking about two different things. The £1 million is presented and discussed separately from the rest of the on-going efficiencies that we have made. Cumulatively, the annual recurring savings over three years total approximately £750,000, which is separate from the £1 million. In 2008-09, we generated £92,000 of savings from the things that we highlighted in the annual report, such as further reviewing our suppliers and contracts and so on.
I want to focus now on where expenditure has fluctuated or increased. With respect to fees paid to appointed auditors, you were over budget this year, but under budget last year. There was a more than 9 per cent increase in your operating costs on previous years, but that figure has fluctuated quite significantly during the past two or three years. Other areas in which there has been an increase in costs are legal and professional costs, and property leases. Could you talk us through those areas, please?
I will ask Russell Frith to start that off.
First, fees and expenses paid to appointed firms have gone up. That is both an inflationary increase and reflects the variation in the final fees agreed with the audited bodies from those that we included in the budget. We set what we call an indicative fee for each of the audits, which is the sort of fee that we expect to be appropriate for that size of body on the assumption that it is reasonably well run and that no particular issues arise. The auditors have the flexibility to agree the final fee with the audited body—plus or minus 10 per cent of the indicative figure. We produce the budget on the basis that, on average, the indicative fees will be achieved and that that will be the amount that we will pay to the firms. However, if they have agreed greater or lesser fees, that will represent a variance from the budget. It will be matched by income on the other side, so there is no net impact on our bottom line net operating cost if a firm agrees either a higher or a lower final fee with the audited body; it will be matched out.
If I have understood you correctly, fluctuation in expenditure on audit fees is something that we must expect.
Yes. There will be a core increase—whatever the inflationary increase is—for payments to firms, which would have been 2.5 to 3 per cent for the audit year that came in half way through that financial year. The rest will be volume related, and that will be matched by a volume-related change in our income.
Is it the norm for operating costs to fluctuate in the way that they have done?
If you are talking about staff costs, the fluctuation largely reflects the change in numbers that you asked about. In relation to other costs, expenditure on legal and other professional fees has gone up substantially since 2008. However, if I remember the budget discussion correctly, we had been underspending in that area and expected to get closer to our budget in 2008-09 than we had done in previous years. That is exactly what happened.
I was referring to the operating costs that are mentioned on page 23. Operating costs went up by 9.1 per cent last year, but in the previous year they went down by 9.5 per cent and in the year before that they went up by 15 per cent. That is why I was asking about the fluctuating trend.
Sorry, I was working from paragraph 4 in the notes to the accounts, which gives a more detailed breakdown. The operating costs in the table on page 23 represent expenditure other than the costs referred to in the three preceding lines. The biggest element of those costs is consultancy and legal and other professional fees, in relation to which we came much closer to our budget than we have done in recent years.
Are you saying that although there was a significant increase in the use of consultants, it was in line with your budget projections?
It was in line with the budget that we set in the first place.
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Yes, and particularly to consultants who provide specialist input into studies.
Is there evidence that such consultants and other private companies who undertake work for you have curtailed their charges to reflect the changed economic circumstances? Are such companies continuing to charge whatever they previously charged?
The firms that we appoint to do audit, which is the biggest single element of the expenditure, tell us that the rates that we pay are significantly below the rates that they would try to achieve in the private sector. We set the contracts before the economy was in recession. Because we give firms a reasonably substantial amount of work, with a minimum of five years before they must retender, we tend to get a good deal to start with. I would not expect a great deal of fluctuation as we move into less good times, because we have benefited substantially during better times. That said, we have included in our budget submission, which you will consider next month, proposals to make the work that is done by the firms bear the same level of efficiency savings as the work that is done by the rest of the organisation. In that way, we are effectively beginning to reduce the amount that they earn.
So, although we see a substantial increase in the fees to appointed auditors and the legal and other professional fees, given the five-year contract period to which you refer the actual charges will be relatively stable. Can we therefore assume that the increase in expenditure is purely down to increased volume of work?
Yes. The increase that you see, from 2007-08 to 2008-09, reflects an increase in the volume of work. Ignoring the appointed firms, the consultants element—the legal and professional fees—reflects an increase in volume.
Why is there such a substantial increase in volume?
One of the reasons for that—but only one of them—is the fact that those figures include the fee that we pay to the Audit Commission for the work that it does for us on the national fraud initiative. There is £180,000-odd included in there that relates to the national fraud initiative, compared with zero in the previous year. That is one big element of the change. It is an exercise that is carried out every two years.
On the theme of consultants, on page 14 of the annual report you say that you reviewed your use of consultants and that the review concluded that Audit Scotland "mostly" followed good practice. Can you say a bit about the areas that you identified for improvement?
Among the areas for improvement was that of contracting people to do work for us for relatively low-value spends of, say, £10,000 to £15,000. Managers could plan that a bit better and draw on broader pools of potential consultants. Often, the need arises for specialist data analysis if something has gone wrong on a project and the project manager is looking to get someone with reliable skills quickly. That might lead to their returning to the same suppliers over and over again without realising it. We need to sharpen up some of the practice in that respect.
I have two brief, final questions. The figures show an increase of £137,000 in expenditure on property leases, year on year, from £586,000 to £723,000. That is an increase of 24 per cent. Can you say something about that, please?
Yes, certainly. The 2007-08 figure was artificially reduced because, during that year, we wrote back our provision for rent reviews where the final settlement was less than we had expected. That is one element. Some other rent reviews also came through in 2008-09, which increased the rent.
The management letter that the external auditors issued indicates that one recommendation was made on the control of internal purchase orders and that Audit Scotland responded that it is developing a new ordering system, which should be operational by December. What progress is being made on that?
We are on track with the implementation of that system. The improved electronic purchase ordering system will enable us to reconcile invoices with purchase orders much more quickly and, therefore, to pay more quickly. The action ties into the earlier question about the speed with which we can pay invoices.
As there are no more questions, I thank our witnesses from Audit Scotland and ask them to retire briefly to the public gallery.
Convener, I crave your indulgence—as people used to say—on consultancy, as I have the impression that it is a concern to you. It is important to emphasise that the legal and professional fees include all the work and costs associated with the national fraud initiative, which generated £40 million of savings. They also include all the consultancy and support work for developing Audit Scotland's best-value regime—that is best value 2 and the roll-out of best value to the rest of the public sector, which we are required to do—and some of the consultancy work on developing our new performance management systems, about which we will say more when we present the budget.
Thank you. We are just asking questions at this stage.
Yes, I can.
Would you like to give an overview of your work?
Yes, briefly. I remind the commission that Haines Watts was appointed external auditors for Audit Scotland four years ago, so this is the fourth audit that we have performed on the organisation. We had a three-year contract, which was extended last year at the Parliament's discretion.
Thank you very much, Mr Gibson. The commission takes some comfort from your comments.
Audit Scotland responded to the note on purchase orders by saying that only 8 per cent of its total expenditure budget is on purchases that require purchase orders to be raised. Does that mean 8 per cent of the staff costs and everything?
Yes.
That seems quite significant.
It is indeed a significant number, bearing in mind the organisation's fairly substantial budget. There is no suggestion at all that the organisation is spending inappropriately or is wantonly incurring costs. In a small proportion of the invoices, however, a process had not been adopted to approve them properly before they were paid. That was in a very small sample from the organisation—there had simply been a breakdown of the system on one or two specific occasions. That has been brought to your attention because, as external auditors, we review the internal auditors' reports, and we submit anything of relevance to you as part of our report to management.
So it is not as if documentation is missing, in the sense that you cannot vouch for—
No, not at all. There is a system in place and, on one or two occasions, it was not followed. However, it is absolutely nothing to be concerned about.
Thank you very much, Mr Gibson. Your time is appreciated.