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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 14 December 2025
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Displaying 850 contributions

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Local Government, Housing and Planning Committee [Draft]

Temporary Convener

Meeting date: 2 December 2025

Alexander Stewart

Thank you for that.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

Previously, the committee recommended the instigation of a programme of externally verified customer satisfaction data. It would be good to know whether you have progressed that and, if so, whether any lessons have been learned from it.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

We will move on to Meghan Gallacher, who joins us remotely.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

Thank you for your answers this morning. I would like to touch on one area before we finish. You have given us a good overview of where the organisation is, what you are trying to achieve and where you are going. However, complaints about SPSO services themselves are potentially problematic and they are at a record high. It would therefore be good to get a flavour of where you see those complaints going and how you manage them as an organisation. That is an area that you will require to tackle.

Local Government, Housing and Planning Committee [Draft]

Subordinate Legislation

Meeting date: 2 December 2025

Alexander Stewart

Item 3 is formal consideration of a Scottish statutory instrument. When the committee previously considered the Building (Scotland) Amendment Regulations 2025 on 18 November, we agreed to seek further information from the Scottish Government following a submission that we received from the Royal Incorporation of Architects in Scotland. We have now received the Government’s response.

As members do not have any comments, does the committee agree that we do not wish to make any recommendations in relation to the instrument?

Members indicated agreement.

Local Government, Housing and Planning Committee [Draft]

Temporary Convener

Meeting date: 2 December 2025

Alexander Stewart

Good morning, and welcome to the 31st meeting in 2025 of the Local Government, Housing and Planning Committee.

We have received apologies from both the convener and the deputy convener. As the oldest member of the committee, it is my role to chair the meeting while we appoint a temporary convener. As there are no nominations for the role of temporary convener other than me, as the oldest member in the room, are members content for me to take on that role?

Members indicated agreement.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

You touched on public satisfaction. It would be good to get a view on what you think the public’s expectations are of the SPSO and what evidence you have that you are meeting—or not meeting—those expectations.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

You indicated that complaints are at a record high with reference to the services that the SPSO covers. In the past, the committee has talked about communication and making sure that the data is correct and that people are processed. As you identified, it can take some time to go through all of that to ensure that you have the right information to make a decision. Why do you think that there are record numbers of complaints at this time? What action are you taking to try to manage that or to stem it? How could a lowering of the number of complaints be managed in the organisation?

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

Fulton MacGregor, who also joins us online, will ask the next questions.

Local Government, Housing and Planning Committee [Draft]

Scottish Public Services Ombudsman

Meeting date: 2 December 2025

Alexander Stewart

I thank you for your evidence this morning and your answers to the committee’s questions. I, too, wish you well for the future. As you know, we are coming to the end of the parliamentary session in the next few months.

I suspend the meeting for a moment while our witnesses leave the room.

10:31 Meeting suspended.  

10:32 On resuming—