The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 850 contributions
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Thank you for that.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Previously, the committee recommended the instigation of a programme of externally verified customer satisfaction data. It would be good to know whether you have progressed that and, if so, whether any lessons have been learned from it.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
We will move on to Meghan Gallacher, who joins us remotely.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Thank you for your answers this morning. I would like to touch on one area before we finish. You have given us a good overview of where the organisation is, what you are trying to achieve and where you are going. However, complaints about SPSO services themselves are potentially problematic and they are at a record high. It would therefore be good to get a flavour of where you see those complaints going and how you manage them as an organisation. That is an area that you will require to tackle.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Item 3 is formal consideration of a Scottish statutory instrument. When the committee previously considered the Building (Scotland) Amendment Regulations 2025 on 18 November, we agreed to seek further information from the Scottish Government following a submission that we received from the Royal Incorporation of Architects in Scotland. We have now received the Government’s response.
As members do not have any comments, does the committee agree that we do not wish to make any recommendations in relation to the instrument?
Members indicated agreement.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Good morning, and welcome to the 31st meeting in 2025 of the Local Government, Housing and Planning Committee.
We have received apologies from both the convener and the deputy convener. As the oldest member of the committee, it is my role to chair the meeting while we appoint a temporary convener. As there are no nominations for the role of temporary convener other than me, as the oldest member in the room, are members content for me to take on that role?
Members indicated agreement.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
You touched on public satisfaction. It would be good to get a view on what you think the public’s expectations are of the SPSO and what evidence you have that you are meeting—or not meeting—those expectations.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
You indicated that complaints are at a record high with reference to the services that the SPSO covers. In the past, the committee has talked about communication and making sure that the data is correct and that people are processed. As you identified, it can take some time to go through all of that to ensure that you have the right information to make a decision. Why do you think that there are record numbers of complaints at this time? What action are you taking to try to manage that or to stem it? How could a lowering of the number of complaints be managed in the organisation?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
Fulton MacGregor, who also joins us online, will ask the next questions.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Alexander Stewart
I thank you for your evidence this morning and your answers to the committee’s questions. I, too, wish you well for the future. As you know, we are coming to the end of the parliamentary session in the next few months.
I suspend the meeting for a moment while our witnesses leave the room.
10:31 Meeting suspended.