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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 7 May 2025
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Displaying 778 contributions

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Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Therefore, those cases are not urgent. There will not be much of an impact, in the sense that the cases that are being left are historical cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

On that, it is important to engage with your customers and look for that feedback, particularly on the business side, but across all sides. I think that there are 2,435 cases open from 2007. You would expect that a higher proportion of those customers might be less satisfied—let us put it positively—than is the case for the 20,598 cases that are open from 2019. I take it that you would expect a higher proportion of customers with those earlier cases to be dissatisfied because of the time that has passed, so why do you not collect that information?

10:30  

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Would not it be helpful for you to know where the concerns and frustrations are? I appreciate that that information could be anonymous, but there could still be a note of when the case was opened.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

I do not know whether you do any assessment yourselves or with some of your customers of the economic impact on their businesses of potential delays to outstanding cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

I think that the business surveys that you did showed quite a high level of satisfaction against the national framework. Is that across all cases, or can you differentiate between clients and look at those who have been waiting for some time, for example?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

You mentioned the slowdown in the market, and the opportunity to unlock—I think that you used the term “unlock”—some existing casework, which brings in additional income. You talked about bridging and so on. Does that mean that you are not dealing with those cases as quickly as possible? Are they being banked, as it were?

Economy and Fair Work Committee

Electronic Trade Documents Bill

Meeting date: 14 June 2023

Jamie Halcro Johnston

Good morning. There are two things that I want to ask you about. First, I want to get a bit of an idea of what documents might be included, whether there are any notable exceptions that might be included and how far the proposal goes. For example, does it include any health certificates that might be part of cross-border trade?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Given that the funding model has changed, you do not expect to draw down any additional support from the Scottish Government over the duration of the plan.

Economy and Fair Work Committee

Electronic Trade Documents Bill

Meeting date: 14 June 2023

Jamie Halcro Johnston

It really just comes back to the fact that, in the few years since we left the European Union, there have been a few examples of delays in trade because of paper documents having to be used. I was wondering how far down that goes and whether the bill affects things at the level of, for example, food exports. Some of that process has become digital over recent years, but I wonder whether such parts of the process would be digitised as standard now. I will look further into the issue.

Will there be a uniform approach across the UK single market, or is there potential for having different regulations and requirements within the UK?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

Good morning, panel. Sam, you said that because Consumer Scotland has a large remit, you have to prioritise. Is the remit too broad?