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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 10 May 2025
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Displaying 1881 contributions

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Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

My in-laws, who have sadly passed away, were never online. I do not know how they managed, but, somehow, they got by, and there must be a number of people in that position. Mr Beattie mentioned that earlier. People either do not want to be online or just cannot get online. For council services, it is really important that you cater for those people.

10:15  

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

That is very useful in setting out where members of the public can interact digitally. I am glad that you mentioned the health service, because I wish that there was some digital inclusion in the health service. Generally, we are a bit behind the curve in Scotland. [Interruption.] Hang on—I have not finished.

You mentioned work with NHS Lanarkshire. One of the frustrations—certainly for me—is the inability to book a medical appointment or interact with a general practitioner online. Many GPs do not offer that service, so I am interested in what you have to say about NHS Lanarkshire. Will you provide more details of that work?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

I am really sorry for your loss. How did that facility work for you?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

There were some things that they did not use.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

We are talking about digital exclusion. I have to say that Mr Beattie sounds digitally frustrated, and who can blame him?

Ahead of this evidence session, I was thinking about the interaction that I, as a citizen, have with Government. I can think of things for which I use the UK Government website, such as paying for car tax, checking my MOT and applying for a new passport—my wife recently did that and the process was very efficient. You can do your tax return online and things like that. Then I thought about the Scottish Government, and, to be honest, I am struggling to think of things on which I, as a citizen, would interact with the Scottish Government website. I really want some help here. Perhaps you could give me some examples of where members of the public would use the Scottish Government website.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Where will we end up in Lanarkshire? I live in Lanarkshire and represent it, as does the convener. You said that the work is to do with medical appointment letters. It surely has to be more than just a letter arriving in someone’s inbox.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

Did your parents generally use council services online? I am sorry to keep mentioning your parents—it is just because they are in their 70s.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

If you had not been there, would your dad have struggled?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

I recently got a fibre broadband connection, but that only happened because a bloke turned up in my street and asked me to move my car so that he could get access to a cable for a neighbour. He said, “I just happened to notice that you haven’t got a fibre connection”, so I got it. It probably needs to be better advertised.

Has COSLA done any kind of audit of what services councils are offering online and what they do for people who cannot get online?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 31 October 2024

Graham Simpson

The key thing is that people need to know about it.