The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 929 contributions
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
You have talked about Citizens Advice Scotland and Advice Direct Scotland. I give advice to constituents, but it is a bit of an irony that I was not aware of this work until I read the committee papers today. There is something to consider about how you communicate this to people who are involved, whether they are MSPs or councillors, so that they can support constituents.
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
I declare an interest in relation to my former employment at the Scottish Federation of Housing Associations. That is not directly relevant to most of the committee’s work, but the issue of housing will crop up occasionally, so I want to put that on the record.
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
I want to dig into two of your key objectives in terms of consumer protection, around the environment and climate emergency and homes. That has come up a couple of times. In your “Converting Scotland’s Home Heating” report, you talk about the need for around 2 million homes in Scotland to be upgraded from old heating systems to energy-efficient ones, so there are lots of new opportunities.
I will focus on a couple of things. The first is the massive rip-offs that people have experienced with retrofits. What solutions are now in place and, for the home owners who have experienced those rip-offs, what support or compensation will they get as a result of the work that Consumer Scotland has done?
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
We will come on to that. I am talking about retrofitting at the moment, which is a different issue.
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
In terms of the changes to be made, you have made quite a lot of recommendations. There are quite a few Scottish Government-funded organisations out there. Have they started changing their standards and how they operate? Are they thinking of area-based retrofit schemes? What differences have consumers seen already, and what is coming next?
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
Do you then provide an update in terms of what has happened next? Do you feed back into the Scottish Government and the UK Government about what is actually happening?
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
We will come on to that. On heat networks, every local authority in Scotland now has a local heat and energy efficiency strategy plan. We will see more new builds, whether they are privately owned by home owners or built to rent. This is a now issue.
I made a declaration of interests earlier about working for SFHA, and the issue also affects the social rented sector. In the past year, a lot of us have had astronomical heating bills from existing heat networks—networks that look fantastic on paper. We are talking about low-income renters who cannot afford such bills. What is the protection now? The issue is not just about what happens going forward, because this is a now issue—a lot of us have experienced it. Yes, people can go to citizens advice bureaus, but how do you support renters whose bills have gone up? It is not a theoretical issue; it is a now issue.
Economy and Fair Work Committee
Meeting date: 29 October 2025
Sarah Boyack
Are you happy with what Ofgem will introduce?
Net Zero, Energy and Transport Committee
Meeting date: 28 October 2025
Sarah Boyack
Simon, do you want to come in?
Net Zero, Energy and Transport Committee
Meeting date: 28 October 2025
Sarah Boyack
So is the key thing getting a proposal on the table? I see that Simon McNamara wants to come in.