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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 25 October 2025
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Displaying 1719 contributions

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Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Maggie Chapman

Thank you for raising the legal services issue, because that will increasingly become something that we need to consider. You talked about vulnerability by characteristic or circumstance. Often, there are intersecting or compounding factors involved. Douglas, you mentioned that different people will have different vulnerabilities depending on the market that you are looking at, hence the importance of the cross-market work that you do. How do you interpret potentially intersecting vulnerabilities? Does that lead to policy change, advice change or that kind of thing?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Maggie Chapman

Good morning, and thank you for joining us today. I want to explore the issue of vulnerable customers and consumers a bit further. Obviously, they are a statutory focus of your work, and you have clearly identified the issue as a cross-cutting theme. You have spoken a little about the challenges and issues. You said that you took a broad definition of a vulnerable consumer, and the definitions in the 2020 act refer to people who have

“fewer or less favourable options”

and are

“at ... greater risk of ... harm”.

How do you define vulnerability? How do you identify the vulnerable consumer?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Maggie Chapman

That is very helpful and interesting. Following the discussion that we had earlier, it is clear that there is a key role for collaboration and partnership working and the connection with the expert advisory group and drawing in lived experience from that. For example, would Advice Direct Scotland come to you and say that it is seeing an increasing number of calls, queries, complaints or questions on a specific issue? Would that allow you to track into either the expert advisory group with lived experience or your wider policy research?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I have one final—

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

Thank you. I will leave it there, convener.

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I will explore that a bit further. On the operation of the hotels, you talked about the need for culturally sensitive food and that kind of thing. What direct operational involvement do you have in the running and maintenance of the hotels once asylum seekers are accommodated there?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

You mentioned welfare officers and security staff, who are Mears staff, and you said that they are trained. Can you tell me what training they have in engaging with potentially traumatised people and dealing with the complex issues that you have spoken about? What training do the staff who are on site all the time get?

10:15  

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

I am sorry to interrupt you. The hotel staff who do the cleaning and catering and so on will not necessarily have had trauma training or have expertise in dealing with people who have been through traumatic situations. Is that correct?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

John Taylor spoke about selecting dispersal accommodation, and I get your point about availability, but a traumatised family was recently placed in a boarded-up block of flats on the edge of a derelict and abandoned estate in Port Glasgow. How on earth was that allowed to happen? There is nobody else in the block, or only one or two other residents. How was that deemed to be an appropriate place to put a traumatised family?

Equalities, Human Rights and Civil Justice Committee

Asylum Seekers in Scotland

Meeting date: 16 May 2023

Maggie Chapman

Thank you for waiting, Caroline O’Connor. I am curious to hear a little bit more about whether you feel that you have the facilities and the access that you would want in order to engage with the individuals and communities in hotels to provide the support that you spoke of earlier. What challenges do you find in engaging with those in hotel accommodation?