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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 7 August 2025
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Displaying 1225 contributions

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Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I have been contacted by paramedics about all the things that you are doing. One paramedic said to me that she suffered from numerous traumatic situations and from post-traumatic stress disorder. She wanted to go into the triaging area because she simply wanted to be away from the front-line environment, but she was forced to quit because she was told that she had to go to the front line and had to be in ambulances. I have also been contacted by advanced paramedics who have said that they absolutely do not like the fact that they only triage and they are not getting out. What would you say to those paramedics?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Thank you.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I will expand my question about which group has been impacted. Is it harder to recruit in some areas than it is in others?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I want to ask a few questions about performance as we look at the data that you have provided and information that we have received through FOI requests. Over the winter period, a large number of patients had to abandon their calls to NHS 24 due to long wait times. What analysis has been done on the effect of long waiting times on patient welfare?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I am asking about when GPs take out-of-hours calls for NHS 24. What vacancy percentages have you had during the months of November and December, when things get really busy?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Yes.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I am sorry—I mean in the call centre where GPs go to take phone calls for NHS 24.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Thank you. My final question is about the future. You referenced how challenging and difficult the last winter period was, and my concern is that the one coming might be even worse, because we had a bit of a mild winter for a lot of respiratory diseases. Are you confident that we will see improved performance times and performance data compared to last time? What contingencies are you looking to put into place now to mitigate any other issues that might arise?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is that proportion?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is the vacancy rate for GPs who take calls during your busy periods?