The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 6813 contributions
Local Government, Housing and Planning Committee
Meeting date: 3 December 2024
Ariane Burgess
Thank you very much for that. You talked about people bringing up consistency of approach to communication—can you give a little bit of detail on that point?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Thank you. That was good advocacy for the ombudsman having more powers. The same issue came up earlier.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Thanks very much.
Meghan Gallacher mentioned that she had another question that she wanted to ask, but Jan Savage answered it well when she talked about having a root-and-branch review. I, too, am interested in hearing your thoughts on the recommendation from Professors Gill and Mullen on our previous panel that England’s parliamentary ombudsmen and officers be subject to five-yearly independent peer reviews. In light of the parliamentary root-and-branch review of all commissioner offices that is going to take place in the next six months, what would you—briefly—like to see it achieve with the SPSO? Perhaps we can keep it within that framework. Does anybody have any thoughts on that in addition to what Jan Savage said? That does not mean, Jan, that you cannot come back in again.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Please do so. I understand that this experience can be quite intense.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
You are suggesting that maybe we need to look for opportunities to do more of that kind of research. To clarify, when you say “grudging”, am I right that you mean that a recommendation to a health board from the SPSO for a remedy is not welcomed with open arms?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
We have some more questions on that. Tom Mullen, do you have anything to add?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
The next item on our agenda is consideration of a Scottish statutory instrument. As this is a negative instrument, the committee is not required to make any recommendations on it.
If other members have no comments on the instrument, I would just like to make one comment on an issue that has previously come before the committee—that is, planning application fees. I welcome the fact that our planning authorities might be able to recoup some of their costs through fees that better reflect things.
Does the committee agree that we do not wish to make any recommendations on the instrument?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
As previously agreed, we will take the next items in private, so I close the public part of the meeting.
11:33 Meeting continued in private until 11:43.Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Before I bring in Alexander Stewart, I want to ask about the statement in your submission that
“the complaints standards function is a net benefit for ombudsmen institutions”.
I am interested to understand if you have a sense of whether that has benefited the public and whether there is any way that you could assess that.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
You suggested looking at the outreach strategy and how we broaden access. I would say that language is an issue. What does “Scottish Public Services Ombudsman” mean to the many people who have never started to go through the process? Someone might know it exists, or maybe they do not and that is one part of it, but then there is all the language, which is quite inaccessible for many people.