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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 11 September 2025
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Displaying 5780 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

My next question is connected to the previous one. Some of the submissions that we have received have raised the issue of the SPSO’s neutrality when it looks into complaints against public bodies, and I am interested to hear about the experiences of the people whom you represent and their dealings with the SPSO. Is that perception justified?

I will not go across the panel, because everyone might not have an answer to that question. If you do wish to respond, please indicate as much.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much for that.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

The next item on our agenda is to take evidence as part of our scrutiny of the Scottish Public Services Ombudsman. The committee will hear from the ombudsman at its meeting on 10 December. To inform that session, the committee has issued a call for views. Drawing on the responses to that call for views, the committee will hear from two panels of witnesses today.

On the first panel, we are joined by Professor Chris Gill, professor of socio-legal studies, and Professor Tom Mullen, professor of law, both from the University of Glasgow. I welcome you to the meeting. There is no need for you to turn your microphones on and off—we will do that for you. I have some initial questions and then I will bring in members with other questions.

The SPSO was set up in 2002 to provide a public sector complaints system that is open, accountable and easily accessible to all, and which has the trust of the Scottish public. I am interested to hear whether you think that that has been achieved and what your evidence is to support that view. I will start with Chris Gill and then go to Tom Mullen.

Local Government, Housing and Planning Committee

Decision on Taking Business in Private

Meeting date: 26 November 2024

Ariane Burgess

Good morning, and welcome to the 32nd meeting in 2024 of the Local Government, Housing and Planning Committee. Willie Coffey and Mark Griffin are joining us online today. I remind all members and witnesses to ensure that their devices are on silent.

The first item on our agenda is to decide whether to take items 4 and 5 in private. Do members agree to take those items in private?

Members indicated agreement.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Willie Coffey, who is joining us online, has a number of questions for you.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We will stay online and go to questions from Mark Griffin. If you can take all of your questions in one go, Mark, that would be great—I mean, in your turn.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

That is a good question to consider.

Now that we have come to the end of our questions, I just want to say that I appreciate your coming in and sharing your perspectives. This year’s process has been interesting, as we have taken a somewhat deeper approach instead of just hearing from the ombudsman on the basis on her reports. It has been a helpful and enriching process, certainly from the point of view of our hearing that the office needs more powers in order to do its work.

Before we go on to our next item, I briefly suspend the meeting to allow the witnesses to leave the room. Thank you.

11:30 Meeting suspended.  

11:32 On resuming—  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We have a few more questions and a couple more members who want to come in and we have about 20 minutes in which to manage that—I say that for your awareness. Mark Griffin is joining us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you for that; that would be very welcome.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I call Meghan Gallacher.