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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 11 September 2025
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Displaying 5780 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Please do so. I understand that this experience can be quite intense.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

You are suggesting that maybe we need to look for opportunities to do more of that kind of research. To clarify, when you say “grudging”, am I right that you mean that a recommendation to a health board from the SPSO for a remedy is not welcomed with open arms?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We have some more questions on that. Tom Mullen, do you have anything to add?

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 26 November 2024

Ariane Burgess

The next item on our agenda is consideration of a Scottish statutory instrument. As this is a negative instrument, the committee is not required to make any recommendations on it.

If other members have no comments on the instrument, I would just like to make one comment on an issue that has previously come before the committee—that is, planning application fees. I welcome the fact that our planning authorities might be able to recoup some of their costs through fees that better reflect things.

Does the committee agree that we do not wish to make any recommendations on the instrument?

Members indicated agreement.

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 26 November 2024

Ariane Burgess

As previously agreed, we will take the next items in private, so I close the public part of the meeting.

11:33 Meeting continued in private until 11:43.  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Before I bring in Alexander Stewart, I want to ask about the statement in your submission that

“the complaints standards function is a net benefit for ombudsmen institutions”.

I am interested to understand if you have a sense of whether that has benefited the public and whether there is any way that you could assess that.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

You suggested looking at the outreach strategy and how we broaden access. I would say that language is an issue. What does “Scottish Public Services Ombudsman” mean to the many people who have never started to go through the process? Someone might know it exists, or maybe they do not and that is one part of it, but then there is all the language, which is quite inaccessible for many people.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much. We now move to—[Interruption.] I am sorry, Peter. I did not see you there.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thanks very much for that. It is good to hear that that work is nascent and that it exists to go along with the parallel process that Scotland is undertaking around becoming trauma-informed. I am certainly interested in hearing more from you as that develops.

That concludes our questions for you this morning. I appreciate both of you coming in and engaging with us in your work. It has been very helpful.

I now suspend the meeting to allow for a changeover of witnesses.

09:55 Meeting suspended.  

10:03 On resuming—  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Before I introduce our second panel, I note that Emma Roddick MSP is unable to join us this morning and sends her apologies.

We are joined by our second panel this morning: Paul Blaker, member, and Peter Stewart-Blacker, chairman, Accountability Scotland; Fiona Collie, head of public affairs and communication, Carers Scotland; Jan Savage, executive director, Scottish Human Rights Commission; and Adam Stachura, associate director for policy, communications and external affairs, Age Scotland.

First of all, I should point out that there is no need for you to turn your microphones on and off—we will do that for you. We will direct questions to specific witnesses where appropriate, but you are all welcome to contribute. Please indicate to the clerks or to me that you wish to do so.

I will begin the questions, the first of which is on the SPSO’s achievements and what evidence there is to support your views. The intention behind setting up the SPSO in 2002 was to establish a public sector complaints system that was open, accountable and easily accessible to all and which had the trust of the Scottish public. Therefore, the question for all of you is this: has that been achieved from your perspective, and what evidence do you have to support that view?

I will start with Jan Savage and then go across the panel, just to make things easy.