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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 18 January 2026
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Displaying 3089 contributions

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Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

You now have 41 permanent staff.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

Is that how you will determine whether public bodies are living up to the consumer duty?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

Right, okay. Will that be visible?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

Okay. Again, lots of questions come from that, but I recognise that I am probably past my time, so that is fine.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

Right. Obviously, lots of questions would follow on from further information, including from your annual report, which we do not have.

There is a requirement in the Consumer Scotland legislation for an independent review of the performance of Consumer Scotland. It is, I suppose, timely to ask about that, given the line of questioning this morning. When is the review due? Has it been commissioned and, if so, who are the independent reviewers?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

You said in your opening statement that improving consumer confidence is part of your raison d’être. If the Scottish consumer sentiment indicator is at minus 8.9 for quarter 2 this year, where has it been previously? What has been the trend over the past three and a half years?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

So it is not a very good KPI for Consumer Scotland.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

I respect that answer, of course. You used the plural “investigations”, but in three and a half years, you have done one and you have announced a second—you have given yourself a deadline for the second investigation. I was intrigued by the chief executive saying that it took you a long time to understand—I think that he said this—how to conduct an investigation. There are many bodies with a long history of conducting investigations that we can borrow the learning from, so I do not understand that. In fact, if I am honest, I did not understand your answer.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

On the issue of resources, you have 28 permanent staff. Is that still correct? That was the number in the previous annual report.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

The convener asked specific questions, but I am not sure we have had specific answers. Maybe you can send further detail to the convener, on behalf of the committee, so that we can see more of the specifics.

You now have 41 permanent staff. Did I hear that correctly? From what I understand, I presume that you have also had temporary staff on top of that. Is that correct?