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Displaying 3402 contributions
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
That is a very strong suggestion. Based on the experience of colleagues, I think that that service is badly needed. We probably all have colleagues who have been through such experiences and have been left feeling diminished, which is exactly the opposite of what we have been talking about for the entirety of your evidence—namely, creating an environment in the public service that makes people want to come forward and give of themselves, because, frankly, that is what our country needs. Therefore, I appreciate what you have said.
I will return to the strategic plan and its objectives. I hope that you will not mind my saying this. I hear what you say and am in accord with everything that you say about prioritising complainers and respondents, and so on. However, I was a little perturbed to see that, of the nine specific strategic objectives in the plan, none of the first three relates to any of that. The first three objectives, at least, relate to internal things.
That seems a bit strange to me, and I will tell you why. When you did your very honest assessment of the key issues and risks that you deal with in your report, you identified the number 1 risk—correctly, I think—as being “Loss of stakeholder confidence”. However, in responding to those key issues and risks, the way that the plan is laid out—I suppose that I am giving you an opportunity to say that the way that it is laid out does not necessarily represent the prioritisation—means that it comes across as being very inward looking, as opposed to the risk, which is about what is happening as far as your stakeholders are concerned. Does what I am saying make sense?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
That is fine. You mentioned that you are carrying out a customer satisfaction survey, which is really good news. I strongly believe in the value of such surveys. However, it would be very interesting to know whether you have conducted, are conducting or will conduct surveys among stakeholders, because you talk about “Loss of stakeholder confidence” in the annual report. Have you done a stakeholder survey and not published it, or have I not seen it? Is that in the works?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
It is about being able to disagree agreeably, which is proving to be more and more of a challenge in our public life. That, in itself, is a disincentive for people to enter public life, which, at the end of the day, is to the detriment of our country and its people.
Will you ever be able to break down the source and the nature of those types of complaints? One thing that I pick up, particularly from colleagues who are in councils, is that more complaints are being made by people in public office about other people in public office. Are you able to comment on that at all?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
Oh, are they in the report?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
Is there a trend of people in public office complaining about other people in public office?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
The structure chart says that you are looking for 14, which would be at the top end of what you require.
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
Are there diverse backgrounds among the members of the group?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
Yes. I understand the delicate aspect of that.
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
Is there anything in the plans that we have not seen that is going to move the dial in the direction that we are discussing?
Standards, Procedures and Public Appointments Committee
Meeting date: 14 March 2024
Stephen Kerr
I would like to talk a bit more about the strategy that is included in the report. At the beginning of the report, you refer to your top objective. It is quite difficult to read—it might be my age—because it is in black text on a green background. The report states:
“We will operate an effective complaints system”.
It goes on to say a little about what that means, but will you expand on what you see as an effective complaints system? How would you define that?