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Visitor Services: Bookings, meetings and enquiries

This privacy statement explains how we collect and use personal information as a data controller for the following process: Ticket and tour booking requests, facilitating meetings and appointments at the Scottish Parliament, and responding to general enquiries made to Visitor Services.

Some of the language used in privacy notices can be specialised.  The Information Commissioner's website provides a useful introduction to key terms and concepts.


The purpose of the processing

We collect, store and use personal data for the purposes of making ticket and tour bookings, facilitating meetings and appointments at the Scottish Parliament and responding to general enquiries.

Categories of information provided

Normal category data such as your name, address and telephone number. 

Depending on the nature of your request/enquiry, we may receive and temporarily store special category data about you to facilitate access to the Scottish Parliament building and your visit here. We may also receive and temporarily store other special category data that you provide to us either by way of a booking request or a general enquiry.

Special category personal data consists of information revealing:

  • racial or ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • trade union membership
  • the processing of genetic data
  • biometric data for the purposes of uniquely identifying a natural person
  • data concerning health or data concerning a natural person’s sex life or sexual orientation.

Source of the information

Personal data is provided to Visitor Services directly from individuals (data subjects) or other individuals or organisations on their behalf, employees of the Scottish Parliamentary Corporate Body (SPCB) or other Parliament passholders, including elected Members of the Scottish Parliament (in their constituency, regional or ministerial capacity) or their staff via emails, written communications, telephone calls, welcome or other visit advisory apps and/or verbally in person.

Legal basis for processing

Data protection law states that we must have a legal basis for handling your personal data.

The legal basis for processing personal data (including normal and special category data) for the purposes of handling ticket and tour booking requests, facilitating meetings and appointments and responding to general enquiries that relate to the core functions of the Scottish Parliament is that it is necessary for a task carried out in the public interest (Article 6 (1)(e) UK General Data Protection Regulation (UK GDPR) and section 8(e) of the Data Protection Act 2018 (DPA)). The task is engagement with the public and facilitating visitors to come and experience the Parliament and to facilitate meetings between visitors and parliamentary staff and other building users. 

For special category information that you provide to us when making a ticket or tour booking or in the context of a general enquiry, the processing is necessary for a task carried out in the substantial public interest (in accordance with Article 9(2)(g) UK GDPR and section 10(3) and paragraph 6(1)(b), part 2, schedule 1 DPA 2018).

If you provide us with any health-related information for accessibility purposes, the processing is necessary for a task carried out in the substantial public interest (in accordance with Article 9(2)(g) UK GDPR and section 10(3) and para 6(2)(b) part 2, schedule 1 DPA).  Facilitating access to the Scottish Parliament for members of the public with additional access requirements is a core task of the SPCB and in the substantial public interest. 

Data sharing

Data may be shared internally where necessary with other departments and employees of the SPCB or other parliament passholders, elected Members of the Scottish Parliament or their staff. Data may also be shared externally with the emergency services such as the police and with other government security agencies, where necessary, to ensure the safety and security of the building and its users.

Retention of data

Personal data in relation to ticket and tour bookings is retained in either electronic or paper form and then destroyed 3 months after the date of the booking request, our reply, or the date for which the booking is made, whichever is the latest.

Personal data in relation to general enquiries is retained in either electronic or paper form and then destroyed 3 months after the date of the enquiry or the date of the event to which the enquiry relates, whichever is the latest.

Personal data in relation to facilitating meetings and appointments or provided by Welcome or other visit advisory apps will be retained in either electronic or paper form and then destroyed the first working day after the meeting or appointment or the date of the visit to which the advisory app relates.

Children and young people safeguarding and child protection

In line with the principles underlying the National Guidance for Child Protection in Scotland (2014), published by the Scottish Government, our staff may report a concern to the relevant authorities if they come across an issue during their work which causes them to think that a child may be at risk of abuse or harm.   

Your rights

Data protection legislation sets out the rights which individuals have in relation to personal data held about them by data controllers. Applicable rights are listed below.  You can exercise your data subject rights in particular circumstances depending on the purpose for which the data controller is processing the data and the legal basis upon which the processing takes place.  

The following rights may apply:

Access to your information

You have the right to request a copy of the personal information about you that we hold.   

Further information on how to make a data protection subject access request'. 

Correcting your information

You have the right to ask us to correct the personal data we hold about you. We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Objecting to how we may use your information

You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. 

  • please note that the right to object to the processing of personal data does not apply where the data subject has consented to the processing, subject to the right to withdraw consent
  • the right to object to the processing of personal data for the purposes of a public interest task is restricted if there are legitimate grounds for the processing which override the interest of the data subject
  • the right of erasure and the right to object to processing of personal data do not apply where personal data is processed for the performance of a legal obligation. This will be considered on a case by case basis and depends on what personal data is involved and the risks further processing of that data could pose to you

Deletion of your information

You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • you have validly objected to our use of your personal information – see Objecting to how we may use your information above
  • our use of your personal information is contrary to law or our other legal obligations
  • please note that the right allowing for deletion or erasure of personal data (right to be forgotten) does not apply in cases where personal data is processed for the purposes of the performance of a task carried out in the public interest
  • the right of erasure and the right to object to processing of personal data do not apply where personal data is processed for the performance of a legal obligation. This will be considered on a case by case basis and depends on what personal data is involved and the risks further processing of that data could pose to you

Restricting how we may use your information

In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information, but you don't want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to using your information

Where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your personal information for the purposes for which consent was given.

Please contact us in any of the ways set out below if you wish to exercise any of these rights. 

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website.  Paper copies of the privacy statement may also be obtained using the contact information below.

This privacy statement was last updated on 29 January 2021.  

Contact information and further advice

If you have any further questions about the way in which we process personal data, or about how to exercise your rights, please contact the Head of Information Governance at:

The Scottish Parliament
Edinburgh
EH99 1SP

Telephone: 0131 348 6913

(Calls are welcome through the Text Relay service or in British Sign Language through contactSCOTLAND-BSL.)

Email: dataprotection@parliament.scot

Please contact us if you require information in another language or format

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner's Office at: https://ico.org.uk/make-a-complaint.

Or by phone at: 0303 123 1113

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