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Question ref. S6W-06268
Asked by: Martin Whitfield, South Scotland, Scottish Labour
Date lodged: 4 February 2022

Question

To ask the Scottish Government whether young people who have received an email confirmation that they will receive a travel card for free bus travel, but have not received it, are able to claim back their bus travel costs between 1 February 2022 and the date on which they received their card, and if this is the case, what the process is for them to do so. 

Current status: Answered by Jenny Gilruth on 3 March 2022


Answer

To access the scheme, all those aged 5-21 must be carrying a new card. A valid card must be presented to obtain free travel. Until a valid card is received applicants are required to pay the fare of any journeys required. Transport Scotland will not provide refunds for journeys made without a valid card.