Current status: Answered by Neil Gray on 27 January 2026
To ask the Scottish Government what non-digital routes are available for patients and carers to escalate concerns about NHS-supplied home care products, and whether it will require NHS boards to provide physical information packs at the point of discharge as part of its Palliative Care Matters for All Strategy 2025–2030.
If a patient or carer has concerns about NHS supplied home care products, these can be addressed at a local level through the NHS complaints handling procedure. The Patient Rights (Scotland) Act 2011 provides a specific right for people to make complaints, raise concerns, make comments and give feedback about NHS care and services and places a duty on NHS Boards to thoroughly investigate and respond to any complaints made.
Anyone can make a complaint and do so in writing, in person, by telephone, by email or online, or by having someone complain on their behalf. The NHS complaints handling procedure has a sharp focus on early resolution and speaking to a member of NHS staff can often be the best way to resolve a complaint quickly.
NHS Boards are expected to provide helpful advice and information tailored to everyone’s circumstances at the point of discharge. As such, our Palliative Care Strategy does not contain an action specifically related to providing physical information packs, or their contents.