Current status: Answered by Neil Gray on 27 January 2026
To ask the Scottish Government what specific key performance indicators or service level agreements are in place for NHS contractors regarding delivery response times for terminally ill patients requiring continence products, and how it monitors NHS boards' compliance with these standards to prevent geographic disparities in care.
NHS National Services Scotland provides national logistics services to all Health Boards. Currently the KPIs record the availability of product, as well as the on-time delivery of product. It does not differentiate between patient groups as the delivery is to wards, departments and other endpoints.
National Procurement’s delivery statistics show that they are achieving over 99% of deliveries made on time and in full. Products in the community and care homes are purchased directly from suppliers, and managed, by Health Boards.