Question reference: S6W-17593
- Date lodged: 2 May 2023
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Current status: Answered by Kevin Stewart on 11 May 2023
Question
To ask the Scottish Government whether it will provide an update on how many customer complaints ScotRail has received since it was brought into public ownership.
Answer
ScotRail submits complaints data to the rail regulator, the Office of Rail and Road (ORR). This data is published quarterly on the ORR website and can be obtained via the following link:-