Question reference: S6W-14100
- Date lodged: 19 January 2023
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Current status: Answered by Jenny Gilruth on 6 February 2023
Question
To ask the Scottish Government what action it will take to reduce ScotRail's arrival and departure delays at (a) Ayr and (b) Girvan Station, in light of statistics showing the percentage of trains arriving on time in the period 11 December 2022 to 7 January 2023 was just 37.7% at Girvan and 67% at Ayr.
Answer
As the member is aware, ScotRail’s performance is measured using the industry standard Public Performance Measure (PPM) which combines reliability and punctuality into a single performance metric. To achieve PPM, a service must arrive/terminate at a station within 5 minutes of its booked arrival time.
PPM is a practical measurement of performance, which allows time for rail staff to assist passengers or hold trains for connections to be made when appropriate.
PPM figures at Ayr and Girvan in the latest reporting period (11 Dec 2022 – 7 Jan 2023) are 91.4% and 91.3% respectively, showing more than 9 out of 10 trains arriving at these stations met their performance target. Services at these stations showed better performance than the network as a whole.